Real Estate Operations & OBM Services

Keeping Deals on Track
and Your Business
Running Smoothly.

More Time to Grow. Less Time Managing the Chaos.

ES Operations Management specializes in real estate listing and transaction coordination for agents in the Upper Ohio Valley — plus full Online Business Manager services for small business owners who are ready to stop running on empty.

What changes when you work with ES Ops
30+
Hours/month reclaimed by the average client
Day 1
When operations improvement begins — not month 6
100%
Local — rooted in the community, serving the region
Operations Management
Team & HR Support
Systems & Automation
Project Management
Recruiting & Hiring
Real Estate Coordination
Where should we start?

Two ways to work with ES Operations Management.

I'm a Real Estate Agent
Listing coordination, transaction coordination, and full-cycle deal management — flat-rate pricing, done under your name.
I'm a Business Owner
Full Online Business Manager support — team management, systems, projects, and more, on a monthly retainer.
About Elizabeth

The support you deserve.

I launched ES Operations Management to solve a problem I saw everywhere—talented business professionals buried under operations, administration, and constant deadlines. Their expertise deserves center stage, not to be overshadowed by the chaos behind the curtain. My work creates structure, efficiency, and operational calm so agents and owners alike can stay focused on impact, growth, and the work they’re meant to do.

Missed deadlines. Chasing down employees. Rebuilding processes from scratch every time someone quits. Juggling contracts, contingencies, and closings on top of an already full plate. Working 60-hour weeks because nothing moves unless you’re the one pushing it.

That’s not a personal failing. That’s an operations problem. And operations problems have solutions.

Whether you’re an agent buried in transaction paperwork or a business owner who can’t step away without everything stalling, I bring the structure, accountability, and follow-through to keep things running — so you can finally focus on the work you actually love.

Elizabeth Saffell
Founder, ES Operations Management

“More time to grow. Less time managing the chaos. That’s not a tagline — it’s the result.”

  • Operations management — not task execution
  • Team accountability and project management
  • HR-adjacent support — handbooks, onboarding, reviews
  • Systems and process documentation (SOPs)
  • Real estate listing & transaction coordination
For Real Estate Agents

Built for agents who are done
doing their own paperwork.

I take listing coordination, transaction coordination, and full-cycle deal management off your plate — reviewing contracts, tracking every deadline, coordinating inspections and closings, and keeping files compliant, all under your name.

From the moment a seller signs to the day the deed records, I handle the backend so you can focus on the next deal. Flat-rate pricing. Local to the Upper Ohio Valley.

What's Included
Listing & transaction coordination, contract-to-close management, compliance review, and closing prep — flat-rate pricing, done under your name.
Pre-Contract
Listing Coordination
Signed agreement → Accepted offer
$200
flat fee per listing
Full fee due at file submission
  • Review listing agreement & disclosures for compliance
  • Coordinate photography, staging, and sign installation
  • Draft MLS property description and input all listing data
  • Upload photos, disclosures, and documents to MLS
  • Create just-listed flyer and social media graphics
  • Set up ShowingTime with seller preferences
  • Weekly showing feedback reports to agent and seller
Most Popular — Contract-to-Close
Transaction Coordination
Executed contract → Closing
$375
flat fee per transaction
$150 deposit at file open • $225 balance at closing
  • Review contract for completeness; build full deadline timeline
  • Send welcome email to all parties with key dates
  • Verify earnest money deposit and open escrow/title
  • Coordinate inspections, appraisal, and repair addenda
  • Manage lender follow-up and contingency removal tracking
  • Ensure all disclosures are executed and filed for compliance
  • Coordinate final walkthrough, closing prep, and post-close wrap-up
Best Value — End-to-End
Full-Cycle Partnership
Listing agreement → Closing table
$475
flat fee per closed transaction
$175 deposit at listing activation • $300 balance at closing
  • Everything in Listing Coordination and Transaction Coordination
  • Seamless internal handoff when offer is accepted
  • No duplicate data entry or communication gaps
  • Priority email and text support during business hours
  • Save $100+ vs. purchasing LC and TC separately
$0
Zero Overhead
No payroll, no software seats. You only pay when a file is opened.
●
Local Market
Upper Ohio Valley. We know the market.
■
Flat-Rate Pricing
No surprises. You always know the cost before the file opens.
✓
Your Brand
We communicate with your clients under your name, not ours.

Closing 3 or more transactions per month?

Monthly retainer options are available for high-volume agents and teams — offering priority service, predictable costs, and meaningful savings over per-transaction pricing. Reach out to discuss a custom arrangement →

As Your OBM

Not a task-doer.
A strategic partner.

As an Online Business Manager, I go beyond a to-do list. I manage your team, build and maintain your systems, run your projects start to finish, and make sure the right things happen at the right time — even when you’re not in the room.

If your business has people, projects, and systems that need managing, you need an OBM.

What's Included
Team management, project oversight, systems & SOPs, HR-adjacent support, and recruiting — a monthly retainer partner focused on outcomes, not just tasks.
Operations Management
Audit your existing processes, identify what’s breaking, and build the SOPs that make your business run consistently — whether you’re there or not.
Project Management
Own the timeline. Assign the tasks. Hold the team accountable. Deadlines get met because there’s someone whose entire job is making sure they do.
Team Management
Day-to-day oversight, check-ins, quality assurance, and accountability — so the questions stop landing on your phone and start being handled by the right person.
HR-Adjacent Support
Employee handbooks, onboarding checklists, performance reviews, and job descriptions — all the structure of HR without the full-time overhead.
Systems & Automation
Set up and manage the tools that run your business — CRMs, scheduling software, client onboarding flows. Simple systems your team will actually use.
Recruiting & Hiring
Job descriptions, applicant screening, interview coordination — the full hiring process managed for you, so you only step in to make the final call.
OBM Service Packages

Simple, transparent pricing.
No surprises.

Starter
The Foundation
10 – 15 hours / month
$600
per month
3-month minimum commitment
  • Operations audit and SOP maintenance
  • Weekly check-in call
  • Email and project support
  • Monthly recap with hours summary
Most popular
The Growth
20 – 30 hours / month
$1,100
per month
3-month minimum commitment
  • Everything in Foundation
  • Full project management
  • Team management and accountability
  • Recruiting and hiring support
  • Monthly strategy call
Full Partnership
The Partner
35 – 45 hours / month
$1,800
per month
3-month minimum commitment
  • Everything in Growth
  • Full HR-adjacent support
  • Systems builds and automation
  • Metrics and reporting dashboard
  • VIP priority access

Not ready for a retainer? Start with a Business Clarity Audit.

90-minute deep dive + written operations assessment + prioritized 90-day action plan. One-time, no commitment required.

$397 one time
How it works

From discovery call to results
in four clear steps.

01
Discovery Call
Free 30-minute conversation. I listen more than I talk. No pitch, no pressure — just a real look at what your business needs.
02
Proposal & Agreement
I send a tailored proposal with the package that fits. You review, sign, and we’re official. Clear scope, clear price.
03
Kickoff & Audit
60-minute kickoff call sets 30/60/90-day goals. First 30 days: I observe, document, and build trust before making changes.
04
Systems & Results
We build, implement, and manage. Week by week, your operations improve. You get your time back. The business runs.
Get in touch

Ready to stop running on empty?

Book a free 30-minute discovery call or send a message. No sales pressure — just an honest conversation about what your business needs and whether ES Operations Management is the right fit.

Book a discovery call or send a message

info@esopsmanagement.net

I respond to all inquiries within 24 hours, Monday – Friday.

Message received.

Thank you for reaching out. I’ll be in touch within 24 hours to schedule your discovery call.